The last time we left this saga, they had stepped up to the plate and offered to pay for $100 worth of work on the water pump (that was leaking when we purchased the vehicle). The appointment for the service was today. Carl took the van in and then the courtesy van took him to work. I got this email from Carl this morning:
So this morning they quoted me 400 - 100 = 300. I said wait a minute, our other van cost much less on the water pump, so then they said 300 - 100 = 200. I was like ok, that's more like it. Then I called a local shop to get a second opinion. They said right around 200. So I called Russwood and was like what's the deal here. So then they were like, ok it's gonna be around 230 after tax, minus 100 = 130. I was like thanks buster that's what I thought.
Excuse my grammar - just thought I'd give you the play-by-play.
Carl's not going to say anything more this afternoon when he goes to pick it up. I wish he would. But, we are going to report them to the Better Business Bureau. And, of course...I've got all my blog readers that now know never go to RUSSWOOD CHRYSLER for sales or service!